Return & Refund Policy

Madrupet – Return & Refund Policy

At Madrupet, customer satisfaction is our priority. We provide a transparent and straightforward return and refund policy to ensure a safe and reliable shopping experience. If you need to return a product, please follow the guidelines below. Always contact our Customer Service team before sending back any item for instructions.

1. Returns

1.1 Right of Withdrawal (Order Cancellation)

  • Customers may request a cancellation within 7 calendar days of receiving the product.

  • Conditions for return:

    • The product must be unused, in its original packaging, and include all manuals, accessories, and documentation.

    • The return shipment must follow the instructions provided by our Customer Service team.

  • Madrupet will cover the return shipping costs in this case.

⚠️ Products that do not meet these conditions will be returned to the sender without notice.

2. Refunds

  • Once the returned product is inspected and approved, refunds will be issued using the original payment method:

    • Credit Card: Refunds may take up to two billing cycles, depending on the card issuer.

    • Other Payment Methods: Refunds will be processed within 10 business days after approval.

3. Exchanges

3.1 Exchange for Manufacturing Defect

  • Madrupet offers a 90-day warranty for manufacturing defects.

  • Products must be returned in original packaging with proof of purchase and a description of the defect.

  • Technical evaluation may take up to 15 business days after receipt.

If approved, customers may choose to:

  • Receive a replacement of the same product at no cost.

  • Exchange for another product, paying the price difference if applicable.

  • Request a full refund.

If rejected (e.g., no defect found, misuse, or normal wear), the item will be returned with an explanation.

3.2 Exchange for Size or Color

  • We do not offer exchanges due to incorrect size or color selection.

  • Detailed size and product information are available on our website before purchase.

4. Order Cancellation by Madrupet

We may cancel an order automatically in cases such as:

  • Payment failure or declined transaction.

  • Invalid or inconsistent customer information.

  • Product out of stock.

In such cases, customers will be fully refunded using the original payment method.

5. Contact Information

For all return, refund, or exchange inquiries, please contact us:
📧 madrupetstore@gmail.com
📍 3 Old Colony Dr, Plymouth, MA 02360, United States
📞 +1 (508) 863-5916