To shop at Madrupet, simply browse our website, select the items you'd like, and proceed to checkout. We accept all major payment methods for a fast and secure experience. Visit us at: www.madrupet.com

We are an online-only store. All purchases are made exclusively through our website: www.madrupet.com

Orders are processed within 3 to 6 business days after payment confirmation. Estimated delivery time is 20 to 45 business days, depending on your location. Please note that international shipments may be subject to customs processing, which can occasionally extend delivery times.

We ship to most regions across the United States and internationally. Shipping availability will be confirmed at checkout based on your delivery address.

We accept Visa, Mastercard, American Express, Apple Pay, Google Pay, and other major payment methods. All transactions are processed through a secure, SSL-encrypted checkout.

Installment options may be available depending on your card issuer or payment provider. Please check with your bank for details on available plans.

Our products are sourced from carefully selected international suppliers to ensure quality and value. All items are shipped directly to your address.

No, we do not offer in-store or local pickup. All orders are shipped directly to the address provided at checkout.

We are unable to modify orders once they have been processed. Please review your order carefully before completing your purchase. If you have an urgent concern, contact us as soon as possible at support@madrupet.com and we will do our best to assist.

Yes. All Madrupet products come with a 90-day warranty against manufacturing defects from the date of receipt. For full details, please refer to our Return & Refund Policy page.

Yes, this is completely normal. When your order contains items from different suppliers, they may be shipped separately. You will receive individual tracking numbers for each package.

Delivery times are estimates and may occasionally be affected by customs processing, carrier delays, or peak seasons. If your order significantly exceeds the estimated delivery window, please contact us at support@madrupet.com and we will investigate on your behalf.

Our customer service team is happy to assist. Reach out to us at support@madrupet.com and include your order number for faster support. We respond within 1–2 business days.

Madrupet Customer Service Team